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Editing Returned Orders

Edit returned orders in Rentopian - revert returns for full changes or tweak quick fields (project, label count, etc.) without unlocking.

Hrant Minasyan avatar
Written by Hrant Minasyan
Updated this week

Editing Returned Orders

Once an order is marked Returned, it is locked from full editing. You have two options:

1. Revert All Returns for Full Edits

  1. Open the Archived Order: Navigate to Orders > Archived and select the order.

  2. Go to Returns: Click the Returns tab.

  3. Revert All Returns: Choose Revert All Returns.

    • This unlocks start/end dates, client info, items, pricing, etc.

    • Inventory availability, usage reporting, discounts, and client-specific rules will update automatically once you save changes.

  4. Edit the Order: Make your changes and re-process the return when finished.

2. Quick Edits Without Reverting

If you only need to update non-critical details, you can edit directly in the order:

  1. Order Details ⟶ Additional Information: Click the pencil icon (✏️).

  2. Editable Fields:

    • Project name

    • Managed by / Salesperson

    • Order title & repeat-business flag

    • Event type, planner, guest count

    • Referral source

    • Label count & total weight

    • Deposit due date

  3. Save: These updates don’t affect inventory, scheduling, or pricing, so no revert is required.

Need assistance? Email [email protected].

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