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Editing Returned Orders

Edit returned orders in Rentopian - revert returns for full changes or tweak quick fields (project, label count, etc.) without unlocking.

Hrant Minasyan avatar
Written by Hrant Minasyan
Updated over 2 months ago

Editing Returned Orders

Once an order is marked Returned, it is locked from full editing. You have two options:

1. Revert All Returns for Full Edits

  1. Open the Archived Order: Navigate to Orders > Archived and select the order.

  2. Go to Returns: Click the Returns tab.

  3. Revert All Returns: Choose Revert All Returns.

    • This unlocks start/end dates, client info, items, pricing, etc.

    • Inventory availability, usage reporting, discounts, and client-specific rules will update automatically once you save changes.

  4. Edit the Order: Make your changes and re-process the return when finished.

2. Quick Edits Without Reverting

If you only need to update non-critical details, you can edit directly in the order:

  1. Order Details ⟶ Additional Information: Click the pencil icon (✏️).

  2. Editable Fields:

    • Project name

    • Managed by / Salesperson

    • Order title & repeat-business flag

    • Event type, planner, guest count

    • Referral source

    • Label count & total weight

    • Deposit due date

  3. Save: These updates don’t affect inventory, scheduling, or pricing, so no revert is required.

Need assistance? Email [email protected].

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