How to Set Up and Manage Tips in Rentopian
Overview
Rentopian allows you to collect tips through your account, giving customers an easy way to show appreciation for your service. This guide will walk you through the steps to activate, add, edit, and delete tips, as well as how your customers can use the tips feature during payment.
Steps to Add and Manage Tips
Navigate to Settings
Go to your Rentopian account settings.
Under Financial and Payments, locate the Tips section.
Add a New Tip
Click the Add Tip button.
A pop-up will appear, prompting you to enter the following:
Title: Name the tip for easy identification.
Unit: Select whether the tip will be a dollar amount or a percentage.
Amount: Enter the tip amount. For example, for a 30% tip, select "Percentage" and enter "30".
After entering the details, click Confirm to save the new tip.
Set a Default Tip
To set a tip as the default, simply click the check icon next to the tip.
A banner will appear at the top right of the screen confirming the default tip selection.
Edit an Existing Tip
Click the pencil icon next to the tip you wish to edit.
A pop-up will appear where you can modify the amount or details.
After making changes, click Confirm to save the update.
Delete a Tip
To remove a tip, click the trash bin icon next to the tip you wish to delete.
Viewing Tips on the Payment Page
Once your tips are set up, they will automatically appear on the payment page. Here's how customers can view and select tips:
Retrieve the Payment Link
Go to any existing Test Orders in your Rentopian account.
Click the Share option under Print.
Select Request Payment under Document Type and choose By Client’s Choice for the payment amount.
Copy the link to the payment page.
Payment Page
Open a private browser window and paste the copied payment link.
On the payment page, customers will see several options:
Full Amount: Automatically selects the full payment amount.
Other: Customers can enter a custom amount.
Preselected Tip: The default tip (e.g., 10%) is automatically selected.
Other Tip Amounts: Customers can choose from 15%, 20%, 25%, or 30%.
As customers select a tip, the system will automatically calculate and add it to the total balance.
Now that you’ve set up the tips feature, your customers can easily leave tips during the payment process. If you have any questions or need assistance, feel free to reach out to our customer service team.