Deposit rates control how much your customers must pay and when payments are due.
You can create multiple deposit options for different booking situations.
Examples include:
50% deposits
Flat dollar deposits
Late booking deposits
Client-specific deposits
Where to Find Deposit Rates
Go to Settings.
Click Financial / Payments.
Select Deposit Rates.
How to Create a Deposit Rate
You can create as many deposit rates as needed.
Click the green Add Deposit Rate button.
A popup window will open.
Step 1: Add a Title
Enter a name for the deposit rate.
Examples:
50% Deposit
Wedding Deposit
Late Booking Deposit
Step 2: Choose the Deposit Type
You can choose:
Dollar Amount
Percentage
Then enter the deposit amount.
Tip: If you require full payment in order to confirm an order, you can make the deposit 100% and the entire order balance will be due as the deposit.
Step 3: Set When the Deposit Is Due
You will use three settings:
Due Days- Number of Days
Occurs- Before or After
Event Type-
Order Start Date
Event Start Date
Order Creation Date
Order Update Date
Example: Deposit Due Immediately
Due Days = 0
Occurs = After
Event Type = Order Creation Date
This means the deposit is due as soon as the transaction is created.
Assigning Deposit Rates to Client Types
You can apply deposit rates to specific client types.
Examples:
Net 30 Clients
Corporate Clients
Wedding Clients
This is optional.
If no client type is selected, the deposit rate can still be used manually.
Saving the Deposit Rate
Click the green Confirm button.
Your deposit rate will now appear in the Deposit Rates list.
Managing Deposit Rates
From the Deposit Rates list, you can:
Edit a deposit rate using the pencil icon
Delete a deposit rate using the trash can icon
Set a default deposit rate by checking the circle with a checkmark icon. The selected default will be green.
The default deposit rate is automatically used on new transactions unless changed manually.
Setting a Custom Deposit on One Order
Need a one-time deposit that doesn't match any of your rates? You don't have to create a new rate.
On the order, open the Deposit Requirement dropdown.
Choose Custom Deposit.
Type the deposit amount. It can't be more than the order total.
A role permission controls who can set a custom deposit.
Using Deposits for Quote Conversion Automation
You can automatically convert quotes into orders when conditions are met.
Go to:
Settings → Order Settings → Automation
Options include:
Convert when deposit is paid
Convert when deposit is paid and contracts are signed
Payment Request Amount Options
Under:
Settings → Order Settings → Payments and Deposits
You can choose how much customers are allowed to pay during Request Review or payment requests.
Available Options
Deposit Only
Customers can only pay the required deposit amount.
Full Payment Only
Customers must pay the full balance.
Any Amount Between Deposit and Full Payment
Customers can choose how much to pay as long as it meets the minimum deposit requirement.
Adding Deposit Details to Emails
You can show the deposit amount and due date in your emails. Go to Settings > Email Templates and open a template. Add these shortcodes anywhere in the template body:
{deposit_amount} – the deposit amount
{deposit_due_date} – the date the deposit is due
This is handy for deposit reminder emails.
Need Help?
If you have questions about deposit rates or payment settings, contact us at [email protected].