Charges for damaged or missing items are added during the return process of a transaction.
When returning an order, you can:
Mark items as damaged
Mark items as missing
Add replacement or damage charges
Enter a quantity on a lost or damage fee, so the fee is multiplied per unit
To learn how to process damaged or missing items, please review the article about returning an order.
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Need Help?
If you have questions about damaged or missing item charges, contact us at [email protected].