If a product name appears twice on your order forms or in Rentopian, it is usually caused by a small difference between the product name and the variant name.
This is the intending functionality of the system, but can cause confusion on products where there is only one variant.
Why This Happens
Rentopian shows both the product name and the variant name by default when they are different.
This is helpful for products with multiple variants.
Example:
Product Name: Folding Chair
Variant Names: White, Black
On documents displays: Folding Chair Black or Folding Chair White
In that case, showing both names helps identify the correct version of the product.
What Causes the Duplicate Appearance?
Even very small differences between the product name and variant name will make the system display both.
Examples include:
Extra spaces
Dashes
Periods
Quotation marks
Capitalization differences
Example:
Product Name: 30" Misting Fan
Variant Name: 30 Misting Fan
Because the quotation marks are present in one and not the other, the system treats them as different names.
How to Fix It
Open the product.
Edit either the product name or the variant name, depending on which you prefer to use.
Make sure both names match exactly.
The easiest method is usually to copy the name you want to use and then paste directly into the name field you're replacing to ensure there is an exact character for character match.
After Updating the Names
Once the names match exactly:
The duplicate display will be removed
Your documents will display correctly
Your transaction view will look cleaner
Important Note
This behavior is normal and helps distinguish products with multiple variants.
If you intentionally use different variant names, the system will continue showing both names.
Need Help?
If you have questions about product names or variant names, contact us at [email protected].