Understanding Failed and Bounced Emails
If you’ve sent an email and it didn’t go through, you might have experienced a “failed” or “bounced” email. This happens when an email can't be delivered to the intended recipient. Here’s a simple guide to help you understand why emails fail and what you can do about it.
Go to the Settings section from the main menu, click the Emails and Templates card, and click the Failed Emails tab.
This section provides you information on failed emails only if you use the Rentopian email service and SMTP settings were not activated. In this case, you will see information about all the failed emails on the list below.
If SMTP details are entered to send emails from your email account, Rentopian will not track failed emails or delivery and open statuses.
The failed emails list will list emails that were not delivered for different reasons, such as incorrect email addresses, bounced emails due to filtering or any other reasons. It is useful to check this list if any of your clients are not receiving your emails to ensure there is no mistake or possible cause for undelivered emails.
Failed email notification will also appear in the Notifications section to be seen and addressed as soon as possible:
The list can be sorted by clicking a column name. Once you’ve fixed the issue, such as correcting a misspelled email address, delete the entry with the trash button in the Actions column, or tick several rows and click Delete above the list. Deleting an entry also lifts the block on that address (see Previously Bounced Address below). It doesn’t resend the email, so send it again from the quote, order or invoice.
Most Common Reasons for Failed Emails
Incorrect Email Address (Non-Existent Address)
What it means: This happens when the email address you’re sending to doesn’t exist. You might have made a typo, or the address may no longer be active.
What to do: Double-check the email address for any mistakes. If the address is correct but still failing, reach out to the recipient through another method to confirm their address.
Previously Bounced Address
What it means: After a permanent bounce, the email service puts that address on a block list and stops delivering to it, even after the recipient’s mailbox works again.
What to do: Confirm with the recipient that the address is right and their mailbox works (for example, it isn’t full). Then delete that address’s entry on Failed Emails. This removes the block, so Rentopian can deliver to that address again. Send the email again from the quote, order or invoice. Delete the entry only after the problem is fixed: if the address still doesn’t work, the next email bounces and the address is blocked again.
Temporary Bounce: "Server Busy" or Throttling (4.1.900)
What it means: This error occurs when the recipient’s email server is too busy to handle more emails from you. This is usually caused by sending too many emails at once.
What to do: This is a temporary issue. We will try to resend your email multiple times over the next several hours (up to 8 hours in total). Just give it some time, and the email should eventually be delivered.