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How to Send an Invoice to a Customer in Rentopian

Learn how to send an invoice to a customer in Rentopian via email or print, including email templates and payment options.

Written by Jessica Festa

Follow these steps to send an invoice to a customer via email or print.

1. Find the Order and Click the Invoices Tab

  • Find the order you'd like to send the invoice for and open the order view

  • From the order view screen, click on the Invoices tab within the order.

  • You’ll see options to Email (blue button in the upper right) or Print (gray button in the upper right) the invoice.

2. Send the Invoice

  • Click Email to send the invoice electronically.

  • The customer's email address will auto-populate.

  • The email will be generated using your saved Email Template but you can edit the email before sending.

  • Once ready, click the Send button.

  • You can also attach the invoice to a custom email. Open the order and click Custom Email in the action options on the left. In the Attachments section, check the box next to Invoice PDF, then send as usual.

3. How to Verify Sent Invoices

  • You can confirm the email was sent in the Client Profile under Email Logs.

  • You'll also be able to preview the email sent to the customer by clicking the Eye icon.

  • The email includes a Proceed to Payment link and an invoice attachment for reference. The link opens a payment page where the customer can choose from the payment methods you’ve turned on for auto payment emails, such as card or ACH.

  • If the invoice attachment is missing, check if it is added to your email template under your email settings.

4. Sending Multiple Invoices

  • To send multiple invoices at once, create a statement (covered in another guide).

Need Help?

If you have any questions, contact our team at [email protected].


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